top of page


Thank you for your interest in volunteering with Calgary Outlink!

Applications are currently closed. Please see below for descriptions of our volunteer roles.

If you're interested in becoming a volunteer with us in the future, please fill out the waitlist form below. 

If you have any questions, please contact the Manager of Volunteers and Programming at

Support Line Volunteers

Since September 2022, Outlink has been piloting the You Matter: 2SLGBTQ+ Peer Support and Resource Line. You Matter is a non-crisis peer support line offering resources, information, and support to 2SLGBTQ+ community members in Calgary. Volunteers provide support through phone calls and text and chat conversations. This is a remote opportunity, so folks can volunteer right from home! 

How it works:

Volunteers answer calls on their own phones and text and chat conversations through our software. Because calls and conversations come through our software, your phone number won't be given out to anyone!


The support line operates Monday-Thursday from 5-9pm and Saturdays from 1-5pm. Shifts are one hour long each. Volunteers are on-call for their shift and taking calls and responding to messages as needed. Debriefing is available either with Outlink staff or fellow volunteers if needed.


The commitment is 4-5 hours hours per month. If you're not able to fulfill this requirement but would like to volunteer on the line, please contact Zak, the Manager of Volunteers and Programming, at We'd still love to have you!


If you're interested in being a peer support line volunteer:

  • You are age 18+

  • You're a friendly human who wants to connect with, support, and hold space for fellow community members of various identities and backgrounds

  • You're comfortable supporting folks with various issues (you will receive training on these)

  • You're comfortable supporting someone through talking on the phone and typing or want to work towards being more comfortable

  • You have consistent access to a phone, internet, and a device with a browser

  • You can commit to volunteering with us from July-December 2024​

  • You can attend a mandatory 30 hour training with multiple sessions from April 30-June 1, 2024 (see below for info on training)

Group Facilitators


Facilitator volunteers run our Community Groups. Please see our Groups page for more information about the groups we offer. 

If you're interested in being a peer facilitator:

  • You are age 18+

  • You want to learn how to facilitate a group or want to build your facilitation skills

  • You want to contribute to supporting and holding space for 2SLGBTQ+ communities 

  • You can commit to volunteering with us from July-December 2024. Facilitation commitment will vary depending on which group you facilitate (between 2-5 hours/month)

  • Have access to the internet and a device with a camera and audio **see note below

  • You are able to provide a police check with a vulnerable sector check if involved with our Inside Out Youth Group (we will cover the cost)

  • You can attend a mandatory 30 hour training with multiple sessions from April 30-June 1,2024 (see below for info on training)

**Groups are currently held online and in-person

Peer Mentors

To find out more about our Mentorship Program, please click here

If you are interested in being a mentor: 

  • You’re age 25+

  • You can be a mentor from August-December 2024 - if not matched this time you have the option of volunteering in another role at Outlink and/or wait for the next round

  • You want to have a positive impact on someone’s life

  • You feel that you have good communication skills or are working at it 

  • You consider yourself to be friendly and approachable

  • You’re willing to provide a police check with vulnerable sector search if mentoring a minor (we will cover the cost)

  • You will adhere to any public health and safety protocols in place through Outlink

  • You can attend a mandatory 30 hour training with multiple sessions from April 30-June 1, 2024 (see below for info on training)

While we are seeking mentors of all diverse identities and backgrounds, we are looking for more applicants of the following (based on prior and current need):

  • Trans and non-binary folks who are open to sharing insight into identity, transitioning, and coming out

  • Gay/bi/pan/queer men who have experience with navigating identity and community

  • Folks who have navigated immigrating to Canada

  • Folks who are Black, Indigenous, and/or people of colour


Volunteer Training Info


Sessions will be held on most Tuesday evenings and Saturdays during the day from April 30th-June 1st. Weekday sessions will be online, and Saturdays will be in-person.


Weekday sessions will be 2 hours, and Saturday sessions will be 1.5-3 hours each (usually we'll have two sessions on Saturdays).

While training sessions are mandatory, we recognize that things may come up that are out of your control. If you miss two sessions, we will follow up with you, and you may be asked to re-evaluate your ability to commit to our volunteer program. Missing more than two sessions may result in you being asked to no longer participate in this round of our training program.

Onboarding processes will take place in June, after training. The mentorship pairing process will take place in July.

If you have any questions about our volunteer program, please contact

bottom of page